With Thanks – Automated Donor Engagement Platform
A custom-built automation platform that helps charity organisations automatically send personalised thank-you videos, manage fundraising campaigns, and improve donor engagement efficiently.
Overview
A leading charity fundraising organisation approached us with a challenge they were facing during donor engagement. Their team regularly collected donations through campaigns and fundraising activities, but the donor appreciation process was entirely manual.
Every time a supporter contributed, staff members had to manually send thank-you emails, greeting videos, and acknowledgements. As donation volumes increased, the process became time-consuming, inconsistent, and difficult to manage efficiently.
The client wanted a solution that could automate donor appreciation while also giving them better visibility into campaign performance and donor management.
1000+
Automated Thank-you Videos
24/7
Automated Donor Responses
80%
Reduced Admin Workload
Real-Time
Campaign Monitoring
The Challenge
- Manual donor communication workflows
- Delayed thank-you messages and videos
- Difficulty managing multiple campaigns
- No centralised donor tracking system
- Manual invoice and report generation
- Increasing administrative workload
Our Solution
- Automated personalised thank-you video delivery
- Centralised campaign management dashboard
- Secure donor information management
- Automated invoice and report generation
- Real-time campaign monitoring and analytics
- Reduced repetitive administrative tasks
The Results
After implementing the automation platform, the organisation experienced major operational improvements and stronger donor relationships.
Thousands of videos delivered automatically
Faster and consistent donor communication
Substantial reduction in admin workload
Improved campaign organisation
Higher donor engagement and retention
More focus on fundraising and relationships